Hello, Sign in
Home Shop Cart Profile

How Can We Help You?

Find answers to common questions or get in touch with our support team

Live Chat

Chat with our support team for instant help

Email Support

Send us an email and we'll respond within 24 hours

Send Email
Call Us

Speak directly with our customer service team

Call Now

Frequently Asked Questions

How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. You can pay using eSewa, bank transfer, or cash on delivery.

What payment methods do you accept?

We accept eSewa payments, bank transfers, and cash on delivery (COD) for orders within Nepal.

How long does delivery take?

Delivery typically takes 3-5 business days within Nepal. You will receive tracking information once your order ships.

What is your return policy?

We offer returns within 7 days of delivery for unused items in original packaging. Contact our support team to initiate a return.

How do I return an item?

Contact our support team with your order ID and reason for return. We'll provide return instructions and arrange pickup if eligible.

When will I receive my refund?

Refunds are processed within 3-5 business days after we receive the returned item. Amount will be credited to your original payment method.

How do I create an account?

Click on "Sign Up" in the top navigation and fill out the registration form with your details.

I forgot my password. What should I do?

Click "Forgot Password" on the login page and enter your email address. We'll send you a reset link.

How do I update my account information?

Go to your profile page after logging in to update your personal information, address, and preferences.

Do you ship outside Nepal?

Currently, we only ship within Nepal, primarily to Birgunj, Parsa, and surrounding areas.

What are the shipping charges?

Free shipping on orders over Rs. 2,000. Orders under Rs. 2,000 have a flat shipping rate of Rs. 100.

Can I track my order?

Yes, you'll receive tracking information via email and SMS once your order is shipped.

Contact Information

Customer Support

Email

support@easyshoppingars.com

Phone

+977 9820210361

Mon-Fri: 9AM-6PM NPT

Address

Birgunj, Parsa, Nepal

Business Hours

Monday - Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Public Holidays Closed
24/7 Support: For urgent orders or issues, contact us via email - we respond within 24 hours.

Still Need Help?

Can't find what you're looking for? Our support team is here to help.